Refund Terms

Welcome to EXOLIGHTIS. We strive to provide exceptional services and products to our customers. Please read our refund terms carefully to understand your rights and our obligations.

1. Refund Eligibility

Refund requests at EXOLIGHTIS can be made under the following conditions:

• The item did not match the description provided at the time of purchase.
• The item was damaged or defective upon receipt.
• The item was not delivered within the promised delivery period.

Note: Refund requests must be made within 30 days of product delivery.

2. Non-Refundable Items

The following items are not eligible for a refund:

• Items purchased as part of a clearance sale or marked as final sale.
• Gift cards and promotional items.
• Items that have been altered or used significantly after delivery.

3. How to Request a Refund

To request a refund from EXOLIGHTIS, please follow these steps:

1. Contact our customer support at [email protected] with your order number and reason for the refund.
2. Provide all relevant documentation, including photo evidence if applicable, to support your claim.
3. Our team will review your request and respond within 5-7 business days.

4. Refund Process

Once your refund is approved, the process will proceed as follows:

• The refund will be issued to the original payment method used at the time of purchase.
• Depending on your payment provider, it may take an additional 5-10 business days for the refund to reflect in your account.

5. Amendments

EXOLIGHTIS reserves the right to update or change these refund terms at any time. Any changes will be reflected on this page. We encourage you to periodically review our refund terms to stay informed.

Contact Us

If you have any questions or concerns about our refund terms, please contact us at [email protected] or call us at +1 (555) 123-4567.

Thank you for choosing EXOLIGHTIS.